Understanding and Complying with the Fair Debt Collection Practices Act

Accounts Receivable can be a tremendous drain on a company’s finances. Many times, companies rely on recovering money owed to them to pay their own existing obligations. Traditionally, consumer debt collection has been highly-regulated and many times, difficult to comply with legally. Business-to-business collection activity is far less regulated, but the best practices within consumer collections can often be very effective. 

Your company's ability to successfully collect unpaid debts can make or break your business. However, navigating the laws intended to protect those clients and customers can be challenging. If the FDCPA is violated, the debtor can sue the debt collection company as well as the individual debt collector for damages and attorney fees. 

This webinar will cover, in depth, the Fair Debt Collections Practices Act (FDCPA) and the three major areas that even “veteran” debt collectors can have trouble with. We will also cover issues surrounding collection letters, training of staff and techniques to get the debtor to “open up” to you. The goal of the webinar is to give the attendee ways to increase collection of overdue money without violating the law.

Are you concerned that your company’s Accounts Receivable balance never seems to decrease substantially? Do you find yourself thinking there has to be a better way to collect over-due monies?

If so, this webinar is for you.

Not only will you learn EXACTLY what you can and cannot do within consumer collections, you’ll also gain some best practices that will turn your role from “debt collector” to “problem solver”. Using ethical psychological techniques, you’ll learn how to get the debtor to want to work with you, rather than avoid you. We will also cover business-to-business collections and the use of promissory notes.

• The FDCPA – History and Functions
• Harassment, Intimidation and Unfair Practices
• Mini-Miranda Warnings: Their REAL Use
• Collection Letters: Why They Should ALWAYS Be Automated
• Becoming “Problem Solver” Instead of “Debt Collector”
• Business-to-Business Collections: The Role of Promissory Notes
• The “30-60-90 Day Delinquent” Protocol
• “Involuntarily Delinquent” vs “The Credit Criminal”

This webinar will provide valuable insights to:

• CEO / CFO
• Board Members
• Internal Auditors
• Compliance Managers
• Compliance Officers
• Operational Professionals
• Credit Managers, Collection Managers / Agents
• Accounting Managers, Risk Managers
• International Sales Managers, Controllers 
• Accounts Payable Clerks
• Accounts Receivable Clerks
• Anyone who has a direct or indirect responsibility for maintaining their company's cash flow and minimizing the risk of selling on credit