Call us: +1-855-202-3299
Email: [email protected]
Donna K Olheiser, AAP
VP of Education & Founder, Dynamic MastershipDonna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.
Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.
Recorded-webinar by: Donna K Olheiser, AAP
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Regulation E for Electronic Payments: From Fundamentals to Error Resolution Best Practices
In this 90-minute session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.
We will also discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios. Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, providing notice to the consumer, and any overdraft protection relating to that provisional credit being reversed.
Included in the discussion will be the liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card.
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Remote Deposit Capture (RDC): Rules and Regulations - Legal and Compliance Requirements
Remote Deposit Capture (RDC), just like other payment collection systems has guidance, laws, and rules that are required for a financial institution to utilize to help mitigate the risks involved and ensure compliance with its RDC Program.
It is suggested that financial institutions regularly produce internal reports on the status of their RDC service. Financial institutions and their customers are legally obligated to comply with laws and regulations implemented to help prevent and detect money laundering and international terrorist financing.
This payments webinar will cover FFIEC Guidance on remote deposit capture which includes all types of RDC (i.e., merchant, mobile, ATM etc.)
This RDC compliance training will take attendees through a comprehensive review of rules and regulations.
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Compliance with ACH Federal Government Reclamations, Misdirected Payments and DNE’s (Death Notification Entries)
Processing ACH Reclamations from the Federal Government can be challenging! In April 2020 there were updates to 31 CFR Part 210, which meant an update to the Green Book as well. Discussion on the process for deceased account holders and your responsibilities to the Federal Government if they are receiving federal government benefit payments.
The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling mis-directed payments, DNEs (Death Notification Entries) and Federal Government Reclamations. Details on handling Commercial Reclamations will be included, plus an outline of the difference between the two and your liability as an RDFI (Receiving Depositary Financial Institution).
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Nacha Rules Changes and Updates for 2023 and the Future!
The Nacha Operating Rules are always changing! With the COVID-19 situation behind us, Operations Bulleting #1-2022 the deadline on the Rules and changes at financial institutions with extensions of effective dates (due to COVID-19). Operations Bulleting #2-2022 discusses that beginning mid-September 2022, the ACH Operators - the Federal Reserve and The Clearing House - will implement additional late-night deliveries of ACH files to all Receiving Depository Financial Institutions (RDFIs).
Compliance with the constant Nacha Operating Rules changes makes this a “must-attend” session!
An overview of recent big changes in 2021, such as “Limitation on Warranty Claims", "Meaningful Modernization", "Reversals and Enforcement". Included will be the recently repurposed Return Reason Code R11, and the last increase to Same Day ACH (SDA) dollar limit. Details on "Third-Party Roles and Responsibilities" (effective in 2022) will also be discussed.
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Keeping Up with NACHA: Exploring the Latest Operating Rules Changes for 2022-2023
Each participant in the ACH Network is required to follow the Nacha Operating Rules and be compliant. These new amendments recently passed changed ACH Network processes – this is a NEED to know!
This session will provide an overview of the ACH Network and how it works, plus Same Day ACH (SDA) functionality, and a recent change to late-night file delivery from the Federal Reserve.
We will discuss details on the new amendments made in 2022, clarifying the roles and responsibilities of Third-Party Senders (TPS) in the ACH Network by; addressing the existing practice of Nested Third-Party Sender relationships, and more (effective in Sept 2022)
Micro-Entries (Phase 1 & 2) Rules Updates will be included.
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Compliance with Stop Payments vs Unauthorized Transactions
Customer service, frontline, and operations staff struggle each day with the question – “What does my account holder want me to do…Stop this payment, return it, they revoked it, -- what are my next steps?” This training program will help find answers to these struggles. These are still the number one issues in the exception processing of ACH transactions on a daily basis. Specific rules identify how to handle stop payments and unauthorized or revoked transactions. This session will detail how to remain compliant with the NACHA Operating Rules.
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NEW Nacha Rule - Third-Party Sender (TPS) Roles and Responsibilities
Recent updates to the Nacha Operating Rules are further clarifying the Roles and Responsibilities for Third-Party Senders (TPSs) who use the ACH network. Purpose of the update is to explicitly identify the use of not just TPSs but also "nested" TPS.
The update is also addressing the requirement that a TPS conduct a Risk Assessment. Both Rules become effective Sept 30, 2022, with a 6-month grace period for certain aspects of each Rule. This 90-minute session will address all the details.
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