Call us: +1-855-202-3299
Email: [email protected]
Speaker: Donna K Olheiser, AAP
Speaker Designation: VP of Education & Founder, Dynamic Mastership
Processing ACH Reclamations from the Federal Government can be challenging! In April 2020 there were updates to 31 CFR Part 210, which meant an update to the Green Book as well. Discussion on the process for deceased account holders and your responsibilities to the Federal Government if they are receiving federal government benefit payments.
The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling mis-directed payments, DNEs (Death Notification Entries) and Federal Government Reclamations. Details on handling Commercial Reclamations will be included, plus an outline of the difference between the two and your liability as an RDFI (Receiving Depositary Financial Institution).
In this 90-minute session you will hear all the details about how processing Federal Government payments differ from the NACHA Operating Rules. You will learn what the Green Book is and how this valuable on-line tool will help you with processing DNE’s and Government Reclamations. Commercial Reclamations differ from Federal Government Reclamations; the speaker will cover the difference between the two. Examples used throughout the session will apply the rules discusses to help bring the details to life.
The Federal Government utilizes the ACH Network for their payments, they follow the Nacha Operating Rules with a few exceptions. Federal Government Reclamations and handling Death Notification (DNE) Entries can be confusing – and what to do with “mis-directed payments” can also be a challenge.
Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.
Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.
