How to Write Right for Better Business Communication and Effective Emails - Mastering E-Communication Skills

Step into the world of exceptional leadership and effective communication – where leaders not only "walk the talk" but also "write right." In this webinar, we'll unravel the secrets to crafting concise and crystal-clear messages that leave a lasting impact. Beware of the pitfalls of bad communication, lurking with good intentions, and shoddy construction. Your readers can spot a mismatched subject and verb, a punctuation blunder, and content that's more perplexing than enlightening.

No need to be an English expert or a literature aficionado. The webinar is aimed to equip you with practical, easy-to-implement advice on mastering grammar, punctuation, and usage – the essential tools to enhance your business written communications. When it comes to business writing, simplicity is key – being precise and concise will win the day.

Ah, the ubiquitous emails – the backbone of modern business communication. They zoom through the digital world, transforming how we interact and collaborate. But not all emails are created equal. We've all received those puzzling, poorly written messages that leave us scratching our heads. The repercussions can be severe – confusion, misinterpretation, and potential damage to business endeavors. But fret not! We have the remedy.

In this course, we'll unravel the art of composing effective business emails. Imagine emails that are easily understood, prompt responses, and boost productivity – yes, they do exist! With the right training, you'll learn how to craft emails that get the job done efficiently. Bid farewell to miscommunication and embrace the power of crystal-clear correspondence. No more lengthy snail mail – emails are the future, and in this webinar, we'll teach you the fundamentals of mastering this essential communication skill. 

Mastering the art of good writing requires consistent practice, but unfortunately, many schools have minimized the focus on formal writing, including crucial aspects like practical grammar, proficient spelling, appropriate punctuation, and logical development. While this course cannot single-handedly address the educational gaps, it strives to be a valuable resource for participants to enhance the writing skills they already possess.

In this course you will learn:
• How to write more focused, professional communications and emails
• How to improve response rates to proposals and requests
• How to write more concisely and succinctly in any medium

Email has emerged as a primary medium for internal as well as external contact with associates and clients, respectively, so email guidance is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have a difficult time getting prompt responses to the emails you send.

Finally, this is a webinar useful to many areas of your organization—not just lenders and credit approvers, not just credit analysts and loan reviewers, but also auditors, loan administrators, marketing, retail, operations—anyone who has to explain or convince others that what they are saying makes sense.

Participants will learn how to:

• Eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
• Understand how to tighten writing into more readable and understandable documentation by eliminating unnecessary, redundant, and superfluous words and phrases
• Build stronger, easy-to-understand explanations and recommendations with more focus on sequential, logical constructions—less is usually more
• Support these objectives with appropriate before-and-after examples
• Write consistent, professional, well-formatted emails
• Increase email response rates with clearer, more focused emails that improve productivity

• Techniques for Writing Clearly and Concisely
• Clear Writing
  • Specific words vs. generalities
  • Active vs. passive voice
• Unnecessary Words & Phrases
  • Doublets & redundancies
  • Wordy habit phrases
  • Wordy dependent clauses
  • Unneeded connecting words
  • Wordy “due to” explanations
• Techniques for Writing Well-Organized, Logical Arguments
  • Introductions & summaries of the integrated argument
  • Avoiding elevator analysis
  • Bringing order to facts, interpretations & evaluations
  • Making words count right
  • Some extra readability writing tips—rounding numbers, acronyms, “of” and parenthesis eradication
• Guidance on How to use key aspects of email to improve clarity and response rates
  • Addressing
  • Subject line
  • Message text
  • Signature line
  • Attachments
  • Style
  • Confidentiality and security
  • Managing e-mail volume
• When and When not to use email
• At the end of the session, participants will be able to:
  • Write consistent, professional, well-formatted emails
  • Increase response rates with clearer, more focused email
  • Use email clarity to improve productivity

Anyone who writes internal memos, reports, analyses, etc., or communicates with individuals and entities external to the organization, e.g., clients, customers, vendors, regulators, etc.

• Credit Analysts, Credit Managers
• Loan review officers, Work-out officers
• Commercial lenders, Credit Risk Managers
• Chief Credit Officers, Senior Lenders
• Senior Lending Officer
• Bank Director, Chief Executive Officer
• President, Board Chairman
• Support functions in the organization
• Human resources
• Marketing, Branch staff
• Accounting and finance
• Administrative staff members
• Call center employees