Call us: +1-855-202-3299
Email: [email protected]
Speaker: Christopher R. DeVany
Speaker Designation: President and CEO at Pinnacle Performance Improvement Worldwide
One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.
Since both managers and employees often view performance appraisals with anxiety, attention is given to preparing for and conducting performance discussions that are objective, complete, and defensible. You'll also share experiences and participate in various exercises with other participants to better understand how to obtain the best possible performance from employees.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, resolve conflicts, and coach and mentor.
• Would you like to conduct more effective performance reviews?
• Would you like to know how to give people "bad news" in a way that will not hurt but in fact improve your working relationships?
• Would you like to be able to suggest improvement in a way that encourages rather than discourages?
If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members and team’s performance!
By attending, you will understand how to do even more effectively:
• How to conduct motivational and directional performance appraisal reviews
• Planning the review
• Managing the review process
• Subtle ways to keep sensitive employees from having their feelings hurt
• How to suggest improvement to an employee's performance in a way that boosts an employee's spirits
• Why employees sometimes fear reviews
• Ways to increase standards of performance
o State of the Art Practices in Performance Reviews
• Why annual reviews are not adequate
• Staff involvement and ownership through self-appraisal and dialogue
o Traps to Avoid in the Performance Appraisal Process
o Developing Performance Measures
• Using behavioral terms
• Defining levels of performance
o Collecting Information About Performance
• Establishing a record-keeping system
• Making observations
• Encouraging staff to monitor themselves
o Communicating the Appraisal
• Setting the tone for a two-way discussion
• Evaluating and maximizing strengths
• Communicating about problem areas without creating defensiveness
• Setting mutual goals for maintaining and improving performance
• Using the review as an opportunity for career planning
• Handling resistance
• What to do if you reach a stalemate
o Following Up on the Review
•Monitoring performance
o Making informal appraisal an ongoing occurrence
• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager
• Senior Managers, Managers at all levels
Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, has been published by McGraw Hill, and is helping thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
