Strategies and Tactics for Managing Difficult Employee Conversations

The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.

Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc. 

Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.

This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

• Define speaking assertively.
• What makes difficult conversations “difficult” for you?
• Emotions, Attitudes, and Mindsets before during, and after holding difficult conversations.
• Manage body language.
• Ask the right questions at the right time.
• Recognize words and their impact during a difficult conversation.
• Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
• Stay in control of the conversation throughout.
• Suspend judgments for better understanding.
• Understand the intent and focus of the conversation for successful win-win outcomes.
• Learn about active listening.
• Paraphrase and clarify what was heard.

This webinar is suitable for professionals across various industries, including healthcare, finance, education, retail, manufacturing, and more. It is also suitable for anyone who wants to improve their communication skills and learn effective techniques for handling challenging workplace situations.

• Business Owners and Executives
• Business Managers
• Managers, Supervisors, Team Leaders
• Human resources Professionals