Instructor Profile

Being assertive isn't synonymous with being aggressive or unfriendly. It is the ability to express yourself confidently, firmly, fairly, and empathetically. If assertiveness has never been your strong suit — or if you sometimes wonder if you're being too rigid, soft, or flexible — you'll welcome the training this webinar provides. 

Assertive communication is a valuable skill for emerging leaders, new managers, and people who are more introverted in social situations. When you know how to communicate assertively, you can say “no” without feeling guilty, set boundaries to protect your time, priorities, and goals, articulate requests clearly and confidently, and deal with awkward situations easily.

• Do you avoid speaking up, are worried you may upset others, or are unsure how to articulate your message?
• Do you often feel you fail to get your opinions heard or that people readily dismiss or undermine your views?
• Do you dread asking for what you want in negotiations?
• Do you feel underappreciated, discouraged, and powerless at work?
• Do you typically consider others’ feelings, having made too many compromises in the past that have left you feeling unfulfilled and empty?

This webinar will show you how to be more assertive, so you can stand up for yourself and become a strong and confident communicator. You will learn how to ask for information without seeming combative and identify and present your options or opinions without arguing positions.

Globalization and technology have created an increasingly diverse workplace. As the world population grows and our connectivity increases, working alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions is common. The increased diversity, coupled with the shift toward remote and hybrid work environments, means it's more critical than ever to develop appropriate communication strategies and practices. Workers must be able to communicate in a way that ensures comprehension and inclusion with audiences from a variety of cultures.  However, the methods to navigate and influence these conversations are not always intuitive. 

This webinar will teach you to identify and adapt your communication style to increase team productivity and build bridges with colleagues, communities, customers, and associates from all backgrounds.

A multilingual workforce presents unique challenges. With multilingual teams, miscommunication can happen frequently, and employees may have preconceived ideas about co-workers from different countries and cultures. Unclear or inadequate communication can also lead to dangerous situations where employees have, for instance, difficulties understanding security protocols.

You will explore how you can stimulate effective communication with others. You will receive practical and actionable tools you can use immediately, so your message is understood, well received, and acted on.

An impromptu speech is common.  In business, at school, or at social and other public events, you are often unexpectedly called on to “make a few marks” or make brief remarks about a specific topic.  The ability to speak well on short notice is a useful skill.

Impromptu speaking challenges a speaker to develop an organized speech in a limited time.  However, the thought of public speaking intimidates many people. This fear is often diminished when there is time to prepare and practice before getting up in front of an audience.  What happens, though, when there is no time to prepare and you are asked to speak without notice?  This can make the most confident presenters nervous.

In this webinar, you will learn tactics for thinking under pressure and practice strategies to develop a polished speech brilliantly and confidently within minutes.  

No matter what industry you’re in, you need to speak clearly and confidently to move your team and your career forward.

If you get nervous about giving presentations or leading meetings at work, this webinar will help you speak up powerfully when it matters most. If your public speaking skills are holding you back in your career, this webinar will give you the tools you need to speak like a professional.

Regardless of the setting and purpose, whether you are addressing 1, 5, or 1,000 people, rectifying your fear of public speaking is necessary to become a more confident public speaker. Imagine stepping in front of an audience, with all eyes looking at you, with confidence, excited to “take the stage” and share your message. If you are ready to overcome your fears and improve your public speaking performance, this webinar is for you!

This webinar will show you how to manage and prevent fear of public speaking by giving you effective techniques. You will learn how to harness your nervous energy, engage with your audience, and use your body language to feel more confident in front of an audience.

Are you making meetings as effective as possible? Do you often dread leading and attending meetings?

For many workers, meetings are a part of their daily schedule. Research shows that workers spend, on average, three hours a day in meetings. Unproductive meetings are detrimental to business success. However, done correctly, meetings are essential for any business. When facilitated well, meetings can be effective; issues can get resolved, and participants can feel grateful they attended.

This webinar will show you how to plan, lead, and participate in formal or informal meetings.